Terms of Use — Promitheftes.com

These Terms of Use (the "Terms") govern access to and use of the online service "Promitheftes" available via the domain promitheftes.com (the "Service"). The Service is provided as SaaS (Software as a Service) and is intended exclusively for professionals and businesses (B2B). It is not intended for consumers.

By registering for, accessing, or using the Service, you declare that you are acting on behalf of a business/professional activity and that you unconditionally accept these Terms, as well as the Privacy Policy and Cookie Policy, which form an integral part of them.

1. Provider details

The Service is provided by corne.gr, contact hello@promitheftes.com.

2. Acceptance of Terms

Access to and use of the Service is permitted only if you accept these Terms. If you disagree with any part of them, you may not register for or use the Service.

If you register for or use the Service on behalf of a company or other legal entity, you represent and warrant that you have the necessary authority to bind that entity to these Terms.

3. Description of the Service

Promitheftes is software (SaaS) that helps suppliers/wholesalers (the "Subscriber", "you") record, organize and manage B2B orders from their own customers, including automation functionality via artificial intelligence systems and integrations with channels such as email, the app, and possibly other channels supported from time to time.

The Service is provided "as is" and "as available", in accordance with these Terms.

4. Account, access and security

Use of the Service requires creating an account. You must provide true, accurate and up-to-date information and keep it current.

You are solely responsible for:

• keeping your access credentials confidential (username, passwords, tokens),
• all access to and activity carried out through your account,
• notifying us promptly if you suspect unauthorized access or a security breach.

We may apply security measures (such as password policies, access restrictions, identity verification) to protect the Service and its users.

5. Subscriber obligations and rules of use

You must use the Service lawfully, fairly and in accordance with these Terms.

In particular, you must:

• receive, review and correctly process orders recorded through the Service before any fulfillment, shipment or invoicing,
• keep the data you enter or import accurate and up to date (product catalogs, prices, stock, customer data, sales terms, etc.), as the Service operates based on this data,
• use the Service within the limits of your chosen plan (e.g. number of customers, products, monthly orders, users, storage),
• keep your subscription current/paid,
• not use the Service for any unlawful purpose, to send unsolicited messages (spam), to deceive, or to infringe third-party rights.

In particular, you may not:

• reverse-engineer, decompile, disassemble, or attempt to extract source code,
• circumvent technical restrictions or security measures,
• overload the Service or use it in a way that disrupts its operation,
• gain unauthorized access to third-party data.

6. Artificial intelligence and accuracy limitations

Part of the Service may rely on artificial intelligence systems to extract, categorize, or prepare orders and related information. AI may, in some cases, produce errors, omissions or misinterpretations (e.g. quantity, product, unit of measure, dates, codes).

You acknowledge and agree that:

• AI output is assistive/automated output and does not constitute a guarantee of accuracy,
• you bear sole responsibility for checking and confirming the accuracy of every order and data point before fulfillment, shipment, or invoicing,
• for large, unusual, or high-value orders you must apply additional checks.

7. Pricing, billing and renewal

Billing is based on your chosen subscription plan (monthly or annual), as presented at purchase/activation. Unless stated otherwise, subscriptions are recurring and renew automatically until cancelled.

By providing payment details, you authorize us (and/or our payment provider) to charge the corresponding amount according to your plan, including any applicable taxes.

In case of a failed charge, we may retry the charge within a reasonable period, and you will be notified so you can update your payment details. If the charge remains unsuccessful, access may be suspended or restricted until payment is settled.

8. Subscription cancellation and no refunds

You may cancel at any time from your dashboard or by written request to support@promitheftes.com. Unless stated otherwise in your plan or a specific written agreement with us, cancellation takes effect at the end of the current prepaid period, and access continues until it ends.

Unless required otherwise by mandatory law, no refunds are given for the current billing period (month/year) that has already begun.

9. Availability, support and no SLA

We make reasonable efforts to keep the Service running smoothly. However, we do not guarantee uninterrupted operation or specific response or resolution times, unless a different service level (SLA) has been expressly agreed in writing.

We may carry out scheduled or unscheduled maintenance, updates, or changes, which may temporarily affect availability. We will make reasonable efforts to notify you when practically feasible.

10. Third-party services and infrastructure

The Service may rely on third-party infrastructure or services (e.g. hosting, email delivery, payment providers, AI models/services). You acknowledge that any malfunction or outage of third-party services may affect the Service.

We are not liable for interruptions or limitations caused solely by third-party providers, to the extent this does not conflict with mandatory law.

11. Subscriber data, export and deletion after termination

Business data you enter or generate in the Service (e.g. catalogs, customers, orders) remains yours.

After your subscription ends or is terminated:

• you may request and/or perform an export of your data in an available format, within 90 days of termination,
• after that period, we reserve the right to delete or anonymize your data in accordance with the Privacy Policy, unless retention is required for our compliance obligations.

Operational security data, accounting records, and data required for legal compliance may be retained for as long as required by the Provider's legal obligations.

12. Personal data and GDPR

Processing of personal data is governed by the Privacy Policy and Cookie Policy, which form an integral part of these Terms.

To the extent that, in using the Service, you enter and/or manage third-party personal data (e.g. contact details of your own customers), you declare that you have a lawful basis and authorization for entering such data and for any related processing.

Where required, the parties may enter into a separate Data Processing Agreement (DPA). In case of conflict between the DPA and these Terms, the DPA prevails on data protection matters.

13. Intellectual property and license to use

The software, source code, graphics, structure, design, trademarks, logos and, in general, the technology of the Service are the intellectual property of the Provider or its licensors and are protected under applicable law.

Upon payment of your subscription and subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-assignable, revocable license to use the Service for your internal business purposes, for the duration of your subscription.

You acquire no ownership rights over the Service or the software. Copying, reproducing, redistributing, leasing, sublicensing, reselling, or otherwise exploiting the Service beyond what is expressly permitted is prohibited.

14. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we provide no warranty, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or exemplary damages (including, without limitation, lost profits, loss of customers, loss of data, or business interruption) arising from use of, or inability to use, the Service.

Nothing in these Terms excludes or limits our liability to the extent that is not permitted by mandatory law, in particular in cases of intent or gross negligence, or in any other case where exclusion/limitation of liability is prohibited.

To the extent our liability cannot be excluded, the Provider's total liability arising out of or related to the Service or these Terms, for any cause, is limited to the total amount you paid for your subscription during the 12 months preceding the event giving rise to the claim.

16. Suspension or termination of access

We reserve the right to suspend, restrict, or terminate access to the Service, temporarily or permanently, in the event of:

• non-payment or overdue amounts,
• breach of these Terms,
• abuse or use that creates security risks,
• an order/obligation from a competent authority,
• a technical need to protect the Service or third parties.

Where reasonably feasible, we will make an effort to provide prior notice and/or an opportunity to remedy the issue, unless immediate action is required for security, damage-prevention, or compliance reasons.

17. Force majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control (e.g. natural disasters, war, strikes, government actions, widespread internet outages, failures or outages of third-party infrastructure/service providers).

18. Changes to the Service and Terms

We may modify the Service (e.g. features, technical characteristics, access methods) for security, compliance, improvement, or operational reasons.

We may also modify these Terms. Material changes will be communicated in a reasonable manner (e.g. by email or a dashboard notice). Continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

If you disagree with the new Terms, you must cancel your subscription and stop using the Service before they take effect.

19. Discontinuation of the Service

We reserve the right to permanently discontinue the Service and/or cease making it available, in whole or for specific features, for operational, technical, security or compliance reasons, or for any other reason.

Where reasonably feasible, we will make an effort to provide reasonable advance notice, as well as the ability to export your data in accordance with the "Subscriber data, export and deletion after termination" section. Nothing in this section creates an obligation to continue, maintain, or resume operation of the Service.

In the event of permanent discontinuation, these Terms remain in effect with respect to provisions that, by their nature, survive termination (e.g. intellectual property, limitations of liability, governing law, jurisdiction).

20. Governing law and jurisdiction

These Terms are governed by Greek Law.

For any dispute arising out of or related to these Terms or use of the Service, the Courts of Athens shall have exclusive jurisdiction, unless otherwise required by mandatory law.

21. Severability

If any provision of these Terms is held invalid or unenforceable, that shall not affect the validity of the remaining provisions, which shall remain in full force and effect. The invalid or unenforceable provision shall be replaced, to the extent possible, with a valid provision that most closely approximates the economic purpose of the original.

22. Entire agreement

These Terms, together with the Privacy Policy and Cookie Policy and any specific plan/order terms you accept at purchase, constitute the entire agreement between you and the Provider regarding use of the Service and supersede any prior written or oral agreement or understanding on the same subject.

23. Contact

For questions about these Terms, contact support@promitheftes.com.